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Return & Exchange Policy

Guess what? At SUPRWATER, when you snag our awesome drinks and cool merchandise directly from our website, it's like scoring a game-winning shot—it's a final sale! 🏀🙌 We're talking no returns, no refunds, just pure excitement.

At SUPR Water, we are committed to ensuring your satisfaction with our products. If you receive a damaged product or one of inadequate quality, we offer a straightforward exchange policy. Please review the following terms and conditions:

Exchanges:

  •  Exchanges are only possible for damaged products or those of inadequate quality.
  • To initiate an exchange, please contact our customer service team within 7 days of receiving your order.
  • You may be required to provide photographic evidence of the damage or quality issue to facilitate the exchange process.
  •  Exchanges will be processed for the same product or an equivalent product of equal value, subject to availability.
  •  If the same product is unavailable, we will offer you a choice of a similar product or a refund.
  •  We reserve the right to refuse an exchange if the item does not meet the criteria outlined in our policy.

Shipping:

  • SUPR Water will cover the shipping costs associated with returning the damaged or inadequate product and sending out the replacement.
  • Please retain the original packaging materials for the return shipment to ensure safe transit.

How to Initiate an Exchange:

  • Contact our customer service team at sup@suprwater.com to begin the exchange process.
  • Provide your order number, details of the issue, and any supporting documentation requested by our team.

Important Notes:

  •  Exchanges will only be processed upon receipt and inspection of the returned item.
  • If the returned item is found to be ineligible for exchange, we will notify you and return the item to you at your expense.
  • SUPR Water reserves the right to modify or amend this policy at any time without prior notice.

But, hey, if you picked up your SUPRWATER goodies from one of our fantastic retail spots or fitness centers, you're in for a fun twist! Reach out to those rockstar retailers for all the return and refund scoop.

Got questions? Need some high-spirited chat about water that's 

SUPR cool? Get in touch with our amazing Customer Service Team at sup@suprwater.com. They're the MVPs of assistance! 🏆💧